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WaterFurnace Training is the Smarter Choice

With in-person and online classes for every skill set, it’s no wonder WaterFurnace Training is the top choice for companies who want to outperform the competition. From NATE certification credits to in-depth modules on all aspects of geothermal, we’ll provide everything you need to take your business to the next level.

Classes for Any Skillset
Classes for Any Skillset

Whether you’re just starting out in geothermal, or you’ve already had experience with WaterFurnace units, we have specialized training classes designed for your level. Taught by industry experts, our classes provide development for HVAC professionals pursuing opportunities for growth.

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Online Training from Anywhere
Online Training from Anywhere

Select classes are available online to save you time and money. With the GoToTraining platform, you can take WaterFurnace Training from anywhere. Most classes typically run for two hours a day, four consecutive days.

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NATE Certification
NATE Certification

North American Technician Excellence (NATE) certifies technicians who are a step ahead of the competition. Earn credits with WaterFurnace Training toward your NATE certification, the industry standard for heating, ventilation, air conditioning and refrigeration technicians.

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Register for courses today and take your business to the next level.

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In-Person and Online Training Classroom

The WaterFurnace Training Department offers both in-person and online training sessions for select courses.

In-Person Training: Trainers host complete courses that typically meet 8 hours for 1 day.
Online Training: Trainers host complete courses that typically meet 2 hours a day for 4 consecutive days.

Please note that online training sessions are hosted using the GoToTraining service. If you do not already have GoToTraining installed, you will be prompted to download the desktop client after clicking the session link. You may also download and install it in advance. Clients for Android and iOS devices as well as attending directly in your web browser are also available. Plan to sign in 5-10 minutes prior to the first session to ensure your sound and microphone are working properly, or select the call-in option to attend by phone.

If you need additional assistance, the trainer usually is present prior to the official start time to assist.

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Course Descriptions

Module 0 - Open Training

WaterFurnace Trainers will answer questions on geothermal in an open forum. They can cover installation, technical, software and any other question or discussion concerning geothermal. This open forum will not qualify for GeoPro training.

In-Person: $125/person

Online: Free


Module 1 - Basic Troubleshooting Geothermal

Basic Troubleshooting covers many introductory and refresher topics to prepare a technician to perform diagnostics on our equipment. This course covers loop types, basic geothermal heat pump principles, and the refrigeration cycle. The course also includes how to troubleshoot a geothermal heat pump from the water and refrigeration systems, leak detection, TXV diagnosis, reversing valves, and other water source heat pump components. Basic component replacement is discussed, as well as controls and air and water-side analysis. This one day class is the perfect course for a new technician or a seasoned technician looking to brush up on skills. NATE credits are available.

  • Understanding Product Nomenclature
  • Introduction to Loops
  • Basic geothermal heat pump principles
  • Geothermal Heat Pump Refrigeration Cycle
  • Basic Waterside Troubleshooting/Diagnostics
  • AID tool introduction

In-Person: $125/person

Online: $125/person

Course Length: 8 Hours


Module 2 - Residential Variable Speed Certification

This required class is specifically designed to give technicians a thorough understanding of the Variable Speed (VS) equipment. This highly informative and feature rich one day class covers a wide range of topics specific to the VS models including split systems and much more. The class discusses variable speed pumping, using the AID tool locally and through Symphony/AWL, thermostats and low voltage, ECM motors, ABC and AXB control integration, AWL, and the installation with the IntelliZone2 Zoning System. This course also covers VS specific control operations, diagnostics, VS compressor application and troubleshooting. Attendees will be required to pass a written test (online or in-person), NATE credits are available.

  • VS Equipment Training required for 7 Series purchase & warranty parts ordering
  • ABC-Aurora Base Control Integration
  • AXB-Aurora Expansion Board Integration
  • AID Tool, Symphony, and Symphony Contractor Connect Interface & Diagnostics
  • HE/HR Waterside Diagnostics
  • VS specific IntelliZone2 Zoning application

In-Person: $125/person

Online: $125/person

Course Length: 8 Hours

Prerequisite Required: Module 5 - Advanced Residential Controls (ARC)


Module 3 - Product Information

Description coming soon


Module 4 - Flow Centers Application, Installation & Diagnostics

This one day module will cover the basics of flow center selection and sizing with GDS pressure drop calculator demonstration, basic installation practices, troubleshooting, pump slaving, impact of water quality on pump life and warranty. This class also includes flushing of both pressurized and non-pressurized flow centers as well as antifreeze selection and safety practices. NATE credits are available.

  • Installation procedures
  • Pump sizing and selection
  • Basics of pressurized and non-pressurized flow centers
  • Fixed Speed Flow Center troubleshooting
  • Variable Speed Flow Center troubleshooting
  • GDS software demo
  • WaterFurnace pump sizing software 4.6 Demo
  • Flushing procedures and antifreeze safety

In-Person: $125/person

Online: Free

Course Length: 8 Hours

Prerequisite Recommended: Module 1 - Basic Troubleshooting


Module 5 - Advanced Residential Controls (ARC)

This advanced course is a pre-requisite for Module 2, Variable Speed Certification Course. This very complete course covers the Aurora Controls System in detail and includes Intellizone2, AWL, and Symphony systems. This one day course is not only for the technician in the field but also useful for the designer and sales professional looking to improve their product knowledge. The course includes useful in-depth information on the ABC, AXB, Intellizone2, Symphony/AWL and AID Tool for system design, installation, and troubleshooting. A few of the topics covered are installation, safety features, modes of operation, configuration, high and low voltage wiring, thermostats, low voltage accessories and dampers. We also provide Advanced control operation which includes pump linking, multiple units, smart desuperheater operation, and advanced monitoring. Remote monitoring of energy usage and performance monitoring is covered, along with home automation integration. Even if you're not a technician, this class will give you a complete understanding of the Aurora Control systems! NATE credits are available.

  • ABC, AXB and AID Tool Information
  • Advanced Control Operation
  • Pickit3 Software update demonstration
  • Installation and Wiring
  • Remote Monitoring and Diagnostics demo with AWL

In-Person: $125/person

Online: $125/person

Course Length: 8 Hours

Prerequisite Recommended: Module 1 - Basic Troubleshooting


Module 6 - IntelliZone2 & IntelliZone2-24V

The IntelliZone2 module is a one day class designed not only for troubleshooting the system but also for the design, application, and installation of IntelliZone2. Topics covered are design considerations, utilizing the GeoLink Design Studio software, and IntelliZone2 calculation software. The class will also introduce the various thermostats and controls used in the system, dampers, and other system components. Installation is a major portion of the class with instruction on configuring the system with the Aurora control. This class will cover system start-up and check-out, basic homeowner instruction, and troubleshooting the system. This class is a great choice for technicians, installers, designers, and sales professionals. NATE credits are available.

  • Set up and configuration of controls
  • Design Considerations
  • Intellizone2 Simulator demo
  • Intellizone2 Design software demo
  • Troubleshooting
  • Hands on training with live controls
  • Installation procedures

In-Person: $125/person

Online: Free

Course Length: 8 Hours


Module 7 - General Installation & Basic Flushing Procedures

This one day module is geared for installers, install managers, and start-up personnel. Topics will cover model nomenclature and general installation methodology, including duct and fitting considerations, duct attachment at equipment and how it impacts overall system efficiency, and horizontal and vertical equipment installation considerations. Start-up procedures including airflow verification and proper static measurement during start-up, how to use blower charts, open loop topics, desuperheater installation considerations, AUX heat kits, line set sizing, and refrigerant charging for geo-split systems.

Other topics include basic flushing & purging procedures and antifreeze handling and safety. Time will be allowed for a Q&A session at end of class on topics covered. NATE credits are available.

  • Model Introduction and General Installation Methods
  • Duct considerations
  • Startup Procedures
  • General Loop Installation (Not a Loop Installation Course)
  • Split System Information
  • Basic Flushing and Purging

In-Person: $125/person

Online: Free

Course Length: 8 Hours


Module 8 - Air Side Diagnostics

This one day course is intended for lead installers, installation managers, service technicians and sales staff. All will benefit from this training on the fundamentals of proper airflow on a residential HVAC system and how it relates to equipment performance, energy savings, warranty, indoor comfort and, most of all, consumer satisfaction. Designed primarily as a retrofit class, many of the topics covered also relate to proper new construction duct strategy. Topics covered include checking static pressure correctly, friction rate and how to use the duct slide rule properly, how to size and select the proper supply and return grilles and maximizing system performance by just changing a few fittings in the mechanical room. Course materials include ACCA Manual D, Duct Slide Rule (in person only), and class handouts with in-class exercises and scenario discussions. NATE credits are available.

  • Troubleshooting System Flow
  • Pressure Drop & Friction Rate Formulas
  • OEM Footnotes
  • Introduction to Manual D
  • Supply & Return Air Strategies
  • Classroom Exercises & Worksheets

In-Person: $125/person

Online: Free

Course Length: 8 Hours


Module 9 - Academy Class

This four day class covers most information from all the offered modules and is held at our corporate headquarters (Fort Wayne, IN only). This is a very comprehensive hands-on class with all offered residential equipment and a factory tour. This class is geared toward technicians new to geothermal heat pumps but is also very beneficial as a refresher course for even the most seasoned technician, installer, salesperson, and company management personnel. NATE credits are available.

  • Hands on in-depth troubleshooting on live ducted equipment
  • Installation training on WaterFurnace residential forced air equipment line
  • IntelliZone2 training/diagnostics/setup
  • Thermostat set up
  • Live flushing demo/training
  • Flow Center set up and troubleshooting
  • Open loop set up
  • Water-Side diagnostics and trouble-shooting
  • Fusion training and certification
  • Factory tour

Note: This course is only held in Fort Wayne, IN at WFI Headquarters.

In-Person: TBD

Online: TBD

Course Length: 4 Days


Module 10 - WaterFurnace Earth Loop Design

Description coming soon


Module 11 - IGSHPA Accredited Installer Certification

This three day class meets the requirements for IGSHPA Accredited Installer certification. Class covers a wide variety of topics including design and material options, system layout, pipe joining techniques, trenching and drilling processes, air and debris purging, pressure drop calculations, pump and fluid selection, thermal conductivity, start-up, performance, and troubleshooting. There will be two written tests for this course. Upon successful completion of the course and passing the tests, students will receive an IGSHPA Accredited Installer Certificate and a fusion certificate.

  • Pressure drop/pump sizing
  • Flushing/purging the system
  • Fusion certification
  • Site Survey
  • Soil Classifications
  • Closed Loop Guidelines
  • Loop types

In-Person: TBD

Online: Unavailable

Course Length: 3 Days


Module 12 - Symphony AWL

This ½ day Symphony AWL course will cover many interesting topics useful for installers, technicians, designers, and sales professionals. Basic topics covered include features, equipment compatibility, updating software, and router connection. Step-by-step instructions on connecting the system to the web utilizing laptops and smart-phones, software updates ' including use of the PIC tool and USB drives, customer registration and information will be covered in detail. In addition, dealer log-in and remote AID/troubleshooting will be discussed. NATE credits are available.

  • Features and Applications
  • Software Updates
  • Step-by-Step Setup and Registration Procedures
  • Remote AID Tool/Troubleshooting Live Demonstration

In-Person: $125/person

Online: Free

Course Length: 4 Hours


Module 13 - Fusion Procedures and Certification

This ½ day fusion training class will specifically cover HDPE pipe fusion. Fusion theory and socket fusion procedures will be thoroughly explained and demonstrated. There will be a written test and a practical/hands-on test in order to receive fusion certification. NATE credits are available.

  • Hands on fusion training & certification
  • Techniques and tips for successful field applications
  • 36-month WFI certification for completing class.
  • Troubleshooting and fusion defect recognition techniques

In-Person: Free

Online: Free

Course Length: 4 Hours


Module 14 - Customizable One Day Training

This training course consists of information and topics suggested and requested by a dealer. The Dealer's Choice module can include topics such as refrigeration, installation, air-side diagnostics, or any other technical or residential applications that the dealer requests. This module can be performed at a dealer's place of business or other convenient location. This is YOUR class and is tailored to your specific needs.

In-Person: $125/person

Online: Free

Course Length: Varies


Register for courses today and take your business to the next level.

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WaterFurnace Responsibility
WaterFurnace Responsibility

Provide the NATE signup sheet at the beginning of each class—instruct students on how to fill the form out—send attendance records to NATE within 60 days.

Dealer Responsibility
Students Responsibility

Log onto NATE website - www.natex.org and click on "My NATE: Login or Sign Up" at top right. Login with your username & password; click on tab labeled "Course History" to view if course hours have been added to your record. If you have not previously created a login, you will need an activation code or pin to create a username and password.

Special Notes
Special Notes

You will not receive any correspondence from NATE or our Training Department regarding the submittal of your attendance at this training. It is your responsibility to keep your various NATE certifications current and verify your receipt of continued education credits.

Specialty "Ground Source Heat Pump Loop Installer" only earns NATE continued education credits when taking IGSHPA training.

NATE Certificate
For general questions about NATE continued education credits:
Call (877) 420-6283 or visit www.natex.org

Course Names & Numbers

Module 1 - Basic Troubleshooting Geothermal

Course Number: 3164-0009
  • Air Conditioning Installation8 hours
  • Air Conditioning Service8 hours
  • Air Distribution Installation8 hours
  • Air Distribution Service8 hours
  • Air to Air Heat Pump Installation8 hours
  • Air to Air Heat Pump Service8 hours
  • Commercial Refrigeration Installation8 hours
  • Commercial Refrigeration Service8 hours
  • Efficiency Analyst Senior8 hours
  • HVAC Performance Verifier8 hours
  • Light Commercial Refrigeration8 hours

Module 2 - Residential Variable Speed Certification

Course Number: 3164-0006
  • Gas Heating (Air) Service8 hours
  • Gas Heating (Air) Installation8 hours
  • AC Service8 hours
  • AC Installation8 hours
  • Heat Pump Service8 hours
  • Heat Pump Installation8 hours
  • HVAC Performance Verifier8 hours
  • Efficiency Analyst Senior8 hours
  • Air Distribution Installation8 hours
  • Air Distribution Service:8 hours

Module 3 - Product Information

Does not qualify for NATE credit hours at this time


Module 4 - Flow Centers Application, Installation & Diagnostics

Course Number: 3164-0010
  • AC Service8 hours
  • AC Installation8 hours
  • Heat Pump Service8 hours
  • Heat Pump Installation8 hours
  • Efficiency Analyst Senior8 hours
  • Hydronics Gas Installation8 hours
  • Hydronics Gas Service8 hours
  • Hydronics Oil Installation8 hours
  • Hydronics Oil Service8 hours

Module 5 - Advanced Residential Controls

Course Number: 3164-0008
  • AC Installation8 hours
  • AC Service8 hours
  • Air Distribution Installation8 hours
  • Air Distribution Service8 hours
  • Air to Air Heat Pump Installation8 hours
  • Air to Air Heat Pump Service8 hours
  • Commercial Refrigeration Installation8 hours
  • Commercial Refrigeration Service8 hours
  • Light Commercial Refrigeration Installation8 hours
  • Light Commercial Refrigeration Service8 hours
  • Efficiency Analyst Senior8 hours
  • Gas Heating (Air) Installation8 hours
  • Gas Heating (Air) Service8 hours
  • HVAC Performance Verifier8 hours
  • Oil Heating (Air) Installation8 hours
  • Oil Heating (Air) Service8 hours
  • Hydronics Gas Installation8 hours
  • Hydronics Gas Service8 hours
  • Hydronics Oil Installation8 hours
  • Hydronics Oil Service8 hours

Module 6 - IntelliZone2 & IntelliZone2-24V

Course Number: 3164-0013
  • AC Installation8 hours
  • AC Service8 hours
  • Air Distribution Installation8 hours
  • Air Distribution Service8 hours
  • Air to Air Heat Pump Installation8 hours
  • Air to Air Heat Pump Service8 hours
  • Efficiency Analyst Senior8 hours
  • Gas Heating (Air) Installation8 hours
  • Gas Heating (Air) Service8 hours
  • HVAC Performance Verifier8 hours
  • Oil Heating (Air) Installation8 hours
  • Oil Heating (Air) Service8 hours
  • Hydronics Gas Installation8 hours
  • Hydronics Gas Service8 hours
  • Hydronics Oil Installation8 hours
  • Hydronics Oil Service8 hours

Module 7 - General Installation & Basic Flushing Procedures

Course Number: 3164-0012
  • AC Installation8 hours
  • AC Service8 hours
  • Air Distribution Installation8 hours
  • Air Distribution Service8 hours
  • Air to Air Heat Pump Installation8 hours
  • Air to Air Heat Pump Service8 hours
  • Commercial Refrigeration Installation8 hours
  • Commercial Refrigeration Service8 hours
  • Light Commercial Refrigeration Installation8 hours
  • Light Commercial Refrigeration Service8 hours
  • Efficiency Analyst Senior8 hours
  • Gas Heating (Air) Installation8 hours
  • Gas Heating (Air) Service8 hours
  • HVAC Performance Verifier8 hours
  • Oil Heating (Air) Installation8 hours
  • Oil Heating (Air) Service8 hours
  • Hydronics Gas Installation8 hours
  • Hydronics Gas Service8 hours
  • Hydronics Oil Installation8 hours
  • Hydronics Oil Service8 hours

Module 8 - Air Side Diagnostics

Course Number: 3164-0007
  • AC Installation8 hours
  • AC Service8 hours
  • Air Distribution Installation8 hours
  • Air Distribution Service8 hours
  • Air to Air Heat Pump Installation8 hours
  • Air to Air Heat Pump Service8 hours
  • Efficiency Analyst Senior8 hours
  • Gas Heating (Air) Installation8 hours
  • Gas Heating (Air) Service8 hours
  • HVAC Performance Verifier8 hours
  • Oil Heating (Air) Installation8 hours
  • Oil Heating (Air) Service8 hours

Module 9 - Academy Class

Course Number: 3164-0015
  • AC Installation28 hours
  • AC Service28 hours
  • Air Distribution Installation28 hours
  • Air Distribution Service28 hours
  • Air to Air Heat Pump Installation28 hours
  • Air to Air Heat Pump Service28 hours
  • Efficiency Analyst Senior28 hours
  • Gas Heating (Air) Installation28 hours
  • Gas Heating (Air) Service28 hours
  • HVAC Performance Verifier28 hours

Module 10 - WaterFurnace Earth Loop Design

Does not qualify for NATE credit hours at this time


Module 11 - IGSHPA Accredited Installer Certification

Does not qualify for NATE credit hours at this time


Module 12 - Symphony AWL

Course Number: 3164-0014
  • AC Installation4 hours
  • AC Service4 hours
  • Air to Air Heat Pump Installation4 hours
  • Air to Air Heat Pump Service4 hours
  • Efficiency Analyst Senior4 hours
  • HVAC Performance Verifier4 hours
  • Hydronics Gas Installation4 hours
  • Hydronics Gas Service4 hours
  • Hydronics Oil Installation4 hours
  • Hydronics Oil Service4 hours
  • Commercial Refrigeration Installation4 hours
  • Commercial Refrigeration Service4 hours
  • Light Commercial Refrigeration Installation4 hours
  • Light Commercial Refrigeration Service4 hours

Module 13 - Fusion Procedures and Certification

Course Number: 3164-0011
  • AC Installation4 hours
  • AC Service4 hours
  • Air to Air Heat Pump Installation4 hours
  • Air to Air Heat Pump Service4 hours
  • Efficiency Analyst Senior4 hours
  • HVAC Performance Verifier4 hours
  • Hydronics Gas Installation4 hours
  • Hydronics Gas Service4 hours
  • Hydronics Oil Installation4 hours
  • Hydronics Oil Service4 hours
  • Commercial Refrigeration Installation4 hours
  • Commercial Refrigeration Service4 hours
  • Light Commercial Refrigeration Installation4 hours
  • Light Commercial Refrigeration Service4 hours

Module 14 - Customizable One Day Training

Course Number: 3164-0002
  • Air Distribution Installation4 hours
  • Air Distribution Service4 hours
  • Air to Air Heat Pump Installation4 hours
  • Air to Air Heat Pump Service4 hours
  • Efficiency Analyst Senior4 hours
  • HVAC Performance Verifier4 hours

Register for courses today and take your business to the next level.

Register Now